Srishti Sagar
Aspiring Digital Strategy Consultant | MBA Candidate | Growth Marketing & Commercial Acumen
About Me
I'm Srishti — a dedicated professional with 9+ months of experience in email support and content moderation for a global dating app. I specialise in maintaining community safety, handling user-reported content, and ensuring smooth, empathetic communication with users whilst meeting strict SLAs.
I'm passionate about building safe digital spaces, resolving concerns with empathy, and using platforms like Zendesk, Freshdesk, and internal moderation tools to make an impact.
Currently Open To
- Email Support
- Content Moderation
- Trust & Safety
- Community Management
Core Competencies
Trust & Safety
Policy enforcement and flagged content review with meticulous attention to detail.
Email Support
Expert in ticketing systems like Zendesk, ensuring timely user query resolution.
Community Management
Building safe digital spaces through empathetic communication and collaboration.
Professional Skills
Content Moderation
Specialised experience with dating apps and user-generated content platforms, ensuring community guidelines are upheld.
User Communication
Empathetic communication skills with proven ability to resolve escalations and maintain user satisfaction.
Documentation
Comprehensive reporting and documentation capabilities, supporting data-driven decision making.
Remote Collaboration
Experienced in working with distributed teams across time zones, maintaining productivity and communication.
Professional Experience
1
Content Moderator
TaskUs | October 2024 - July 2025
Maintained community safety standards for a global dating platform, reviewing flagged content and ensuring policy compliance.
2
Tier 2 Teammate
TaskUs Rangreza | October 2024 - June 2025
Handled escalated user queries with empathy, meeting strict SLAs whilst maintaining high-quality support standards.
3
Intern
Anand Plant Nursery | April 2024 - May 2024
Led research on Mimosa pudica as a bioindicator, analysing environmental stress factors and producing comprehensive reports.
TaskUs Experience Highlights
Community Safety
Reviewed and moderated user-reported content for a global dating app, ensuring adherence to community guidelines and maintaining a safe environment for millions of users.
Email Support Excellence
Managed high-volume email support using Zendesk and internal tools, resolving user concerns with empathy whilst consistently meeting strict service level agreements.
Escalation Management
Handled complex escalations as a Tier 2 teammate, demonstrating strong problem-solving skills and maintaining user satisfaction through thoughtful communication.
Research & Innovation
Plant Bioindicator Research
During my internship at Anand Plant Nursery, I spearheaded a comprehensive research project on Mimosa pudica, utilising its bioindicator properties to monitor environmental fluctuations.
I executed meticulous collection and analysis of plant samples, evaluating their reactions to diverse environmental stress factors, and compiled research data into an in-depth report.
Education & Qualifications
01
MBA International Marketing
Coventry University London
November 2025 - November 2026
Specialising in Business, Management, Marketing, and Related Support Services
02
Biotechnology
Govt. Holkar Science College
A.B. Road, Indore
Foundation in scientific research and analytical thinking
03
Secondary Education
Jawahar Navodaya Vidyalaya (JNV)
Biotechnology specialisation
Technical Proficiencies
Support Platforms
- Zendesk
- Freshdesk
- Internal moderation tools
- Ticketing systems
Core Capabilities
- Content moderation
- Email support
- Policy enforcement
- Escalation handling
Soft Skills
- Empathetic communication
- Remote collaboration
- Documentation
- Problem-solving
Let's Connect
Location
Dagenham, London, RM9 5YW
Open to remote opportunities
Professional Network
Ready to bring safety, support, and a calm head to your digital space